Job Description

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES –  Other duties may be assigned:

1. Coordinate and implement promotional events and activities, including gift giveaways, drawings, and special events.
2. Distribute promotional gifts to guests professionally and courteously.
3. Maintain accurate records of promotional inventory and manage stock levels.
4. Assist in setting up and tearing down promotional event displays and materials.
5. Interact with guests to explain promotional rules, answer questions, and enhance their overall experience.
6. Assist with player parties, and other events.
7. Collaborate with the marketing team to develop and execute creative promotional strategies.
8. Ensure compliance with all gaming regulations and company policies during promotional activities.
9. Gather feedback from guests to continually improve promotional offerings and guest satisfaction.
10. Maintain and understand compliance with federal, state local regulations. 
11. Enforce all policies and procedures.
12. Perform all job functions in a safe and responsible manner.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. 

All Employees must be knowledgeable of all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

·        High school diploma or equivalent; additional education in marketing or a related field is a plus.

• Previous experience in a customer service or promotions role, preferably in the hospitality or gaming industry.

CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain and maintain an Iowa Racing and Gaming Commission License.

SKILLS AND ABILITIES:

·        Must be able to effectively communicate in English in all manners.

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.

·        Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

·        Must have Microsoft Office experience.

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude and a passion for creating memorable guest experiences.
• Ability to stand for extended periods and lift varying weights as needed.

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