Job Description

*****NO C2C OR THIRD PARTY INQUIRIES*****

Help Desk Analyst

Location: Onsite New Brunswick, NJ

Shift: 8:30am - 5pm

Rate: $24 - $27/hr

COVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinated
COVID-19 Booster Shot: Must have proof of booster shot (when eligible)

POSITION SUMMARY

The Help Desk Analyst position will provide clinical technical support for physicians, residents, and nurses in Paragon, (PCH, CCS, Emergency Department, and Operating Room Management, etc) and Athena EMR Systems.

ESSENTIAL RESPONSIBILITIES

Provide helpdesk phone support and remote support for end-users.
Provide desktop support (hardware & software) for end users on-site
Monitor servers and follow escalation procedures to on-call analysts for clinical application incidents, system alerts, and network & interface issues.
Perform software installation and upgrades, as needed
Utilize manual and automated processes/tools to monitor and maintain computing environments.
Assist in supporting backup & restoration processes and procedures.
Assist in the design, deployment, and maintenance of administrative, physical, and technical security controls as they relate to the helpdesk function/user communities.
Ensure that all client process and procedures have been implemented, understood, and followed.
Ensure proper use of client equipment and sensitive security information and reports

REQUIREMENTS

Minimum of 3yrs helpdesk experience
CompTIA A+ Certification
Exceptional interpersonal and customer service skills including deescalating frustrated callers and providing "white glove support" to medical professionals or executives
Experience using a ticketing system
Proficient in MS Office & Outlook
Strong leadership skills
Ability to explain technical issues to non-technical people
Strong analytical and problem-solving skills with consistent conclusions
Familiarity with troubleshooting computer-related problems, specially with interval client computing platforms and network connectivity
Basic understanding of laws and regulations regarding the EEOC and ADA
Ability to provide practical solutions to complex problems in an independent work environment

Job Tags

Remote work, Shift work

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