Job Description

Director Of Housekeeping

The Director of Housekeeping leads the housekeeping department to ensure the property's cleanliness aligns with Department of Health regulations, as well as hotel and company standards. This role encompasses planning, organizing, and developing departmental operations while upholding policies and procedures to continually improve service and operational excellence. The Director is dedicated to delivering exceptional guest care by maintaining prompt and courteous service. Responsibilities include staffing, scheduling, training, and developing hourly team members to create a high-performing team.

Director of Housekeeping responsibilities include, but are not limited to:

• The Director of Housekeeping is expected to plan, organize, and monitor the work of housekeeping, laundry and housemen team members daily to ensure compliance with our high quality standards, which requires continuous visual inspections of guest rooms and public areas, laundry production and quality
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Communicates effectively, both verbally and in writing, to provide clear direction to team members. Recruits (hires), trains, coaches and counsels housekeeping (including laundry staff and housemen) team members, following company, state, and federal regulations
• Performs reviews of the Housekeeping Department team
• Manages and motivates management team in the administration of their duties
• Purchase, re-order and maintain linen and housekeeping supplies and inventory
• Manages finances of housekeeping operations including budget and inventory controls. Controls expenditures, labor, supplies, etc. in relation to resort financial forecasts and budget. Maintains systems and controls to provide adequate supplies for efficient operations of the department
• Evaluates and reports maintenance issues relating to condition of furniture, fixtures, and equipment
• Monitors daily Time and Attendance of staff to prevent any mistakes with payroll and to avoid any over-time for the department
• Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment
• Service metrics responsibility related to areas of control (i.e. – guest service scores and TripAdvisor)
• Delegate duties and projects with consistent follow up
• Promptly resolves any guest complaints or issues
• Reports any unsafe work condition to the Resort Manager or General Manager
• Ensures proper communication within the department by conducting regular meetings with all housekeeping team members. Participates with peer managers in meetings, property goals and initiatives
• Other duties as assigned

Qualifications

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Proven experience supervising larger housekeeping departments
• Extensive experience in managing large properties
• Experience working with different unit types (ex. standard, multi-bedroom, etc...)
• Experience with foreign labor programs (J-1, H-2B) preferred
• Previous experience managing a team of housekeeping employees through motivation, coaching and development
• The ability to anticipate customer needs, change goals and direction quickly and multitask
• Working knowledge of rooms management systems
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you're looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

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